Stalybridge
£30,000
My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same.
Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career.
Responsibilities
- Taking in bound calls from key account with enquiries, orders and queries
- Working to customer KPI’s on performance and resolutions
- Logging details onto inhouse TMS system and producing performance reports
- Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues
- Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
- Communicating with clients internal/external via the telephone ,email and face to face
- Building relationships
- Providing solutions
Skills required
- Experience of working within a logistics environment
- Strong communication skills
- Previous key account/customer service experience
- Resilience
- Able to deal with complaints
- Solution driven
- Strong IT skills
Working hours Monday – Friday 09.00 – 17.00
Benefits include
- Life Assurance
- Employee Assistance Programme
- Lifestyle benefits/discounts
- Pension scheme
- Excellent working environment
- Genuine career progression opportunities
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