Felixstowe
Monday – Friday 09.00 – 17.30
This role will provide the first point of contact for our internal customers for any queries or concerns relating to the work environment. The role involves triaging and logging work orders for all site nationally, liaising with end-users/ customers (colleagues on site) regarding issues that arise throughout sites and properties, both and hard and soft services related, on a reactive basis. You will also provide support to the wider Property department which includes Projects, Risk & Compliance, General Managers and the Property Director in any supportive administrative duties, as required.
Duties include
- Ensure maintenance works are scheduled, checks are in place and works are logged correctly and updated on a continuous basis for up to 40 sites
- Arrange reactive and planned maintenance.
- Assign and contact relevant resource (in-house/ contractor) to attend and update reporter in a timely manner
- Liaising with contractors to log, progress and attain updates on reactive work orders and PPMs
- Respond to queries, amend data and re-issue tasks/ work orders as and when required
- Raising purchase orders and keeping on top of payment of invoices in our Docuware system to ensure timely payment to our contractors/ supplier.
- Providing cover and support of reception, answering calls, arranging couriers and sorting post, arranging hotel books for employees, as and when necessary
- Utilise the new CAFM system to log and triage work orders to internal technicians and external third party contractors
- Ensuring all compliance documentation is received, recorded and filed correctly
- Monitor CAFM data to ensure work orders have been accurately created, assigned, prioritised and categorised in-line with appropriate SLA
- Develop/ run and issue reports on work orders, compliance, audit actions, etc where necessary either via Excel or the CAFM system
- Support with new vendor/ contractor set-up procedure, attaining/ filing & keeping track of relevant legal documents, maintaining the approved contractor tracker
- Data entry to update, improve and feed the CAFM system, as well as documents within Excel and similar applications
- Undertake any training as required and to provide advice and support to the wider team and business Any additional tasks and/ or ad hoc duties, as required, to suit the needs of the department and business
Skills/Experience Required
- Strong in all Microsoft applications
- Organised and methodical
- Working to deadlines
- Previous experience in software packages and the ability to lean new systems
- Team player
Benefits include
- 25 days holidays + bank holidays
- Annual pay reviews
- Annual individual performance related bonus (up to 10% of salary)
- Life assurance
- Pension scheme
- Excellent working environment
- Full training / support
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